Products are shipped from Canada.
PROCESSING OF ORDERS AND DELIVERY TIMES
Most products are posted on the working day following the order and delivery times generally vary between 3 and 10 working days depending on the articles and destinations.
Certain orders may require a longer processing or delivery time, for reasons which often are beyond our control. In this case, we will notify you by email.
The shipping costs will be automatically calculated during your checkout based on the weight and size of the package. We use Canada Post or another carrier to ship orders.
Orders over $ 200 for materials and equipment are shipped at our expense almost anywhere in Canada. Costs may be applied later for remote areas.
If you wish to pick up your order at our head office in Mercier (Quebec), simply check the box provided for this purpose during checkout. We will contact you as soon as your order is ready to be picked up.
CUSTOMS TAXES AND IMPORT TAXES
Customs and import taxes are payable by the buyer. We cannot be held responsible for delays caused by delays in customs processing.
When shipping, we use the address you provide, so please make sure it is up to date and that there are no errors.
Indeed, we are not responsible for lost or returned packages due to a wrong address: lost packages will not be refunded and returned packages will incur costs associated with the return and then reshipment of the order.